Why does my learndirect course not work on my computer?

"My computer meets the recommended specifications required to run learndirect products and services, but I am still unable to access my course. Why is that?"

There could be various reasons why you are unable to access your learndirect course. We have listed some frequently asked questions below that should help you overcome the problems that you are experiencing when accessing your learndirect courses.

Many problems can be solved by clearing temporary internet files and cookies from your computer. If you experience any problems accessing your learndirect course we would advise that you take these steps first.

• how do I clear Temporary Internet Files and Cookies from my computer?
• do learndirect courses work with pop-up/ad-blocking software?
• I get a message asking me to enable cookies - what should I do?
• my learndirect course does not run - do I need a particular piece of software to access my course?
• will my firewall software affect me accessing my learndirect course?
• how do I enable JavaScript within Internet Explorer?