Learner Help

Getting Started

• Will learndirect courses work on my computer?
• Test My PC
• Will learndirect courses work with Microsoft Vista and Microsoft Internet Explorer 7?
• Do I need particular software to access my course e.g Flash, Authorware?

Hints and Tips- if your learndirect course does not work on your computer

There could be various reasons why you are unable to access your learndirect course. Many problems can be solved by clearing temporary internet files and cookies from your computer, so we would advise that you try this first.

• How do I clear Temporary Internet Files and Cookies from my computer?
• Do learndirect courses work with pop-up/ad-blocking software?
• I get a message asking me to enable cookies - what should I do?
• Will my firewall software affect me accessing my learndirect course?
• How do I enable JavaScript within Internet Explorer?
• How can I amend my PC screen to the recommended setting for my learndirect course(s)?

Accessing your learning

• Username and Password

Learning with learndirect

• Are the Certificates in Adult Literacy and Numeracy (Level 1 & 2) an equivalent qualification to GCSEs?
• What learner support is available at learndirect?
• How do I apply for a refund if I paid for my course and my Learning Centre has closed?
  

Keeping in Touch

• Contacting your centre/tutor