Our promise to you

We will do the following

• Help you find the right course
  
• Explain how much you need to pay and whether you can get help with the costs
  
• Give you a welcome pack and explain how to learn with learndirect
  
• Show you how to login to do your course
  
• Give you details of who to contact if you have a problem, want to complain or have
  any questions about this promise
  
• Tell you who your tutor is and how they can help you
  
• Treat you fairly, politely and with respect
  
• Tell you what you can do next when you have finished your course
  

You should do the following

• Log in to your course regularly, otherwise you could lose access to it
  
• Let your tutor or learning centre know how you are getting on with your course