Complaints Procedure

At learndirect we strive to provide the highest level of service possible at all times. However, we know that from time to time we will run into unexpected problems that need to be overcome swiftly if we are to maintain these high levels of service.

If you are not satisfied with any aspect of the service or support you receive then please tell us about it. To make a complaint you need to:

• Contact the learndirect centre that you enrolled with and outline the details of your complaint to them.
• Alternatively, if you don't wish to complain to your learndirect centre, or the centre has closed since your enrolment, please contact Learner Services on 08000 150 450 between 7.00am and 11.00pm or email them at enquiries@learndirect.net

We take all customer feedback very seriously and your complaint will be fully investigated. You will receive a response to the issues you raise within 5 working days.

If you are unhappy with how your complaint has been handled you can write to the Head of Customer Services at the address below. They will review your case and provide you with a formal response.

Ufi Ltd
Dearing House
1 Young Street
Sheffield
S1 4UP