Poor customer service can lose you business. In fact, 50% of consumers say it’s the main reason they switch.*
Keep your customers happy by becoming a more customer-focused business. Through learning how to identify customer needs and expectations, build relationships and address customer concerns, your business can hold on to valuable customers and increase sales.
* Source: Successful Direct Marketing Methods, 7th Edition, Bob Stone and Ron Jacobs
Find out more about the Customer Service training we offer below.
To find out more about how learndirect Business can help your company call 0800 101 901 or contact us and we'll get our dedicated business team to give you the training information you need. Lines are open from 7am to 11pm, everyday.
NVQs
NVQs (National Vocational Qualifications) are work-related, competence-based qualifications which reflect the core skills and knowledge required to do a job and demonstrate ability at work. The training is mainly on the job and NVQ assessment recognises an individual's performance at work with a nationally recognised qualification.
Motivate your staff and improve customer satisfaction through the Customer Service NVQ. This level 2 qualification combines work-based competency assessment with online courses that provide the underpinning knowledge. The qualification will help your staff improve your business through delivering customer satisfaction, and can be tailored to meet the specific needs of your organisation.
For more details visit our Customer Service NVQ information page.
Related links:
- What is an NVQ? Find out with our interactive guide to NVQs.
eCourses
A range of self study Customer Service courses is available to buy online. With no paperwork or advance booking, staff can start straight away and continue at their own pace, fitting training into the working day. From under £35, eCourses are cost effective too. Plus all the support needed to complete the courses is built in, so your staff won’t require any additional support.
Courses aim to improve customer retention, covering areas such as dealing with complaints, understanding customers and after-sales service.
Find out more about our full range of Customer Service eCourses and buy online.
University Level Training and Qualifications
Learning through Work is a unique way to offer your employees university level training, sometimes leading to qualifications, in areas directly related to your business. Training is available at undergraduate and postgraduate level, and is delivered in partnership with a number of universities throughout the country.
With Learning through Work your employees can use projects they are doing at work as a focus for their training. Bespoke modules can be developed which are directly relevant to the customer service practices of your business. All modules developed are quality assured and validated by one of our university partners.
Visit the Learning through Work site to find out more.
Look at our Case Studies to find out how other companies have used Learning through Work in their organisations.